Website, payment and privacy information

Privacy

How Crestwell handles personal information

Crestwell collects and uses personal information needed to respond to enquiries, quote and deliver website work, manage hosting and care, provide support, keep business records and operate this website.

Information Crestwell may collect

• Your name, phone number, email address, business name and preferred contact method.
• Information you send about the business, services, service areas, current website and project goals.
• Supplied copy, logos, images, testimonials, credentials and other project material.
• Messages, approvals, support requests, invoices and payment records.
• Technical usage information associated with visiting the website, including page views and browser or device information processed by website providers.

How Crestwell may use it

• To answer an enquiry and confirm whether the core website scope fits.
• To prepare a quote, agreement, invoice or project plan.
• To research, plan, write, design, build, test, launch, host and care for a website.
• To manage approvals, payments, support, security and business records.
• To understand use of Crestwell's website through the analytics described below.

Contact channels and WhatsApp form

Crestwell's website provides direct phone, WhatsApp and email links, plus a WhatsApp enquiry form. The enquiry form builds your message in your browser and opens WhatsApp for you to review and send. The form does not store your contact details or submit the message to a Crestwell website server. Once WhatsApp opens, the information is handled by the communications provider under its terms and privacy practices.

Optional gallery design notes are kept in this browser session and can be restored for up to 24 hours. Expired notes are removed when next accessed. Selected design references and preferences can also appear in the page URL. When included in an enquiry, these references and notes become part of the message opened in WhatsApp. Keep sensitive information out of design notes. A shared URL can reveal the selected references and preferences to its recipient; it does not include the optional notes.

Cookies, analytics and media

The website includes Vercel Web Analytics to understand visits and page views. This is separate from the WhatsApp enquiry form and the browser session storage used for optional gallery notes. Browser privacy settings may limit storage or analytics. This page does not promise that browsing generates no technical data.

Sharing and service providers

This website includes Vercel Web Analytics, and the enquiry form opens WhatsApp. These providers handle information under their own terms and privacy practices. For questions about the providers involved in your project or where your information is processed, contact the privacy address below.

Security and retention

Please send only the information needed for your enquiry or project. Do not put passwords, banking credentials or sensitive personal records in the enquiry form or gallery notes. Ask Crestwell about retention or deletion of a particular record using the privacy address below. The 24-hour restoration limit above applies to gallery notes, not to WhatsApp messages, email, project files or provider records.

Website and engagement terms

Using this website and working with Crestwell

This website gives general information about Crestwell's services and standard commercial model. A project begins only after the required written acceptance and payment steps. The accepted quote, invoice, statement of work or service agreement records the committed scope and terms for that client.

Website information

• Public service, scope, price and availability information may change for future enquiries.
• A change to this website does not rewrite an already accepted quote or signed agreement.
• The accepted client documents take precedence if public wording and committed project terms differ.
• Website content is general information and is not legal, tax, accounting or financial advice.
• Visuals, motion and interface examples are illustrative unless Crestwell identifies them as verified client work.
• Crestwell does not guarantee rankings, traffic, enquiries, sales or revenue.

Starting a project

A project starts after Crestwell and the client accept the written scope and the required upfront payment has been received. Check the accepted documents for the page count, agreed service pages, revision limit, deliverables, payment dates, contact route, care limits, exclusions and expected responsibilities.

Client responsibilities

Clients must provide accurate information, timely feedback, approvals, supplied content and required access. Clients must have the right to use logos, images, testimonials, copy, credentials and other material they provide. The client remains responsible for the legal and factual accuracy of its business claims, regulated wording, credentials, prices and industry-specific statements.

Scope changes and third-party costs

Additional pages, major rewrites, a new design direction, added integrations, urgent work, paid assets, software or other work outside the accepted scope may require a separate written quote. Agree any extra work and third-party costs in writing before they are incurred. If you need to change or cancel a project, contact Crestwell to discuss the work completed, payments and next steps against your accepted agreement.

Website payment

Once-off website payment

R2,999 once-off package

The once-off price is R2,999, paid by EFT. Fifty percent is due before work starts. The remaining 50% is due after launch. The first 12 months of hosting and website care are included.

EFT and due dates

Check your quote, invoice and agreement for the due dates and payment reference. Crestwell banking details must be supplied through a verified Crestwell channel. A visitor should not rely on banking details forwarded by an unverified third party.

Hosting and website care

First-year care and post-year care are separate.

First 12 months

The once-off package includes the first 12 months of hosting and website care. The accepted agreement records the practical limits. Care may include hosting management, domain-renewal administration, website-related SSL and DNS monitoring, technical-health oversight, website support and reasonable minor changes.

After month 12

After the first 12 months, hosting and website care continue at R99 per month by EFT on a month-to-month basis.

Before work starts, clarify the care limits, billing dates and how to end care, including any notice, remaining costs and practical handover steps, in your written quote or agreement. Contact Crestwell if anything is unclear before accepting.

Care exclusions

Website care does not include unlimited changes, new pages or systems, redesigns, email hosting, mailbox administration, email migration, general IT support, advertising, photography or other work outside the agreed website scope.

Ownership and handover

Website rights and file handover.

Crestwell's existing systems

Unless the accepted agreement says otherwise, Crestwell keeps ownership of its pre-existing systems, reusable code, internal tools, methods and know-how. Client-supplied material remains subject to the client's rights and permissions.

Completed website

After required payments are settled, the client receives the agreed rights to use the completed website and the handover described in the accepted agreement.

Domain and service exit

Crestwell supports the agreed domain transfer and website handover if the client ends care or requests a move, subject to the accepted payment and handover terms. Crestwell does not hold or manage client email mailboxes as part of the website service. Website-related DNS changes must protect existing email records.

Limitations

A strong website helps, but results depend on the wider business.

Crestwell commits to the agreed work and quality-control process, not to a guaranteed commercial outcome. Search rankings, traffic, enquiries, sales and revenue can be affected by competition, market demand, business operations, pricing, reputation, advertising, search-platform changes and other factors outside Crestwell's control.

POPIA requests

Ask Crestwell about your personal information

For privacy questions or requests about your personal information, including POPIA requests, you can contact Crestwell to:

• Confirm whether Crestwell holds personal information about them.
• Provide access where access is lawful and required.
• Correct or update inaccurate personal information.
• Delete information where deletion is lawful and does not conflict with record-keeping duties.
• Object to certain processing where the law allows.
• Withdraw consent where processing relies on consent.
• Opt out of direct marketing.

How to submit a request

Email privacy@crestwellsystems.com with the subject line POPIA Request. Include your full name, contact details, the type of request and enough information to identify the relevant record. Crestwell may need to verify your identity before acting.

Access requests and privacy concerns

Use the privacy address for questions about access to records, including PAIA requests. You can also contact South Africa's Information Regulator about a privacy complaint. This general information page is not a PAIA manual.

Policy contact

Send privacy and policy questions here.

For a privacy request, policy question or legal notice, email privacy@crestwellsystems.com. For website enquiries, use enquiries@crestwellsystems.com. Existing client website support goes to support@crestwellsystems.com.